Front Office Receptionist
As a Front Office Receptionist, you will be the face and first point of contact for our resort. In this busy and varied role, you will be on your feet and utilizing your amazing customer service skills to provide our members with the best experience whilst at the reception desk.
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* Undertake day-to-day duties associated with check-in and check-out of members.
* Answer all calls and assist with requests and general enquiries.
* Have access to the after-hours phone to deal with guest enquires after 6pm.
* Be responsible for locking up various areas of the resort i.e. Swimming pool and manage after-hours bookings coming in via email.
This role will involve working across a 7-day rotating roster in the afternoon/evenings, weekends and public holidays.
We're offering...
* A competitive salary & discounts on our products & services.
* The opportunity to join during an exciting time of growth.
* Ongoing training and career developing opportunities.
Requirements:
* Experience in a reception role is highly desirable.
* Must be available Friday - Sunday.
* Opera booking system knowledge would be an advantage.
* A desire to deliver a high level of customer service.
* Excellent administration and organisational skills.
* A high attention to detail.
* Team player and work well under pressure.
Benefits
We offer a range of benefits including:
* A competitive salary.
* Discounts on our products and services.
* Opportunities for ongoing training and career development.
About Us
Our resort is part of a powerful organisational vision to improve the lives of Victorians by addressing their needs in the areas of mobility, home and leisure.
Our team are passionate about delivering exceptional customer experiences and creating meaningful travel and leisure experiences.