About The RoleAre you looking for a fun and fast paced working environment?Could you help us create lasting memories for our guests by providing an outstanding guest experience?We are looking for a Shift Leader to join our growing team.The What...Shift Leaders assist the managers in executing store operations during scheduled shifts. As a shift leader, you will deploy the team and delegate tasks to create the Splitsville experience for our guests by providing WOW experiences and maintaining a clean and comfortable centre environment. You will be responsible for modelling and acting in accordance with Splitsville core values and best of all, you’ll be part of a company that is consistently rated as a great place to work and the people here love what they do.To Be Successful You'll HaveProvide friendly and exceptional guest serviceMotivate and Coach team membersLead team and direct all daily operations of the centre in the absence of management, including supervising and training of team members, opening and closing the centre, managing team breaks and shift changes, and completing shift summary reportsAttend all management meetings, team meetings and training opportunitiesHelp control labour and ensure proper staffing levels on each shiftDevelop and assign tasks to team members, oversees completionProvide recognition and constructive feedback throughout the shifts as appropriateEnsure the centre is up to Splitsville standards with regards to cleanliness, and guest WOW experiencesComplete all Splitsville systems and checklistsProvide resolutions to guest and team member issues, rectify all guest concernsCommunicate with other shift leaders and managersAdhere to all company policies and procedures including all health and safety policies and proceduresOther duties as assignedThe Who...Splitsville Entertainment is Canada’s premier family entertainment centre! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience.At Splitsville, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.If you think you have what it takes and would enjoy working in a fun, friendly, fast-paced environment - we would like to hear from you! Apply today!
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