About the Role
Ensure and manage day‐to‐day operations of the front desk, greet and register owners and guests, provide information on local area attractions, manage and resolve guest complaints, build and lead a team to promote high levels of customer service.
Responsibilities
* Manage day‐to‐day front desk operations
* Greet and register owners and guests
* Provide local attraction information
* Resolve guest complaints promptly
* Build and lead a team to promote customer service
Qualifications
* Previous experience in a Front Office department at a supervisory level (Team Leader, Shift Supervisor or Duty Manager)
* Experience using PMS systems (Opera preferred but not essential)
* Ability to work a flexible roster, including weekends and public holidays
* Excellent communication skills, written, verbal and active listening
* Experience in events and finance highly regarded
* Full working rights in Australia and a valid driver's licence
Benefits
* Immediate start, full‐time position and hours
* Discounted hotel stays worldwide
* Subsidised private health cover
* Training and supportive leadership
Equal Opportunity Employer
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.
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