Maxima are on the hunt for an Account Resolution Officer for a 6 month assignment based in Cleveland.
This role will see you working Monday to Friday, 36.25 hours with a casual hourly pay of $ super to provide and maintain a revenue collection service by efficiently and effectively collecting outstanding debt in accordance with legislation, policies, guidelines, procedures and work instructions.
Key Responsibilities:
* Contacting and working proactively with debtors to bring accounts into order
* Assessment and review of Financial Hardship
* Calculation of bailiff, court and any other relevant fees incurred for legal processes, sales and acquisitions and financial management of invoicing and payment of these fees
* Prompt attention and completion of customer requests, telephone enquiries and correspondence
* Provide management with formal recommendations in relation to legal proceedings
* Writing, or assisting in the preparation of reports, letters, investigation summaries, work instructions and documentation associated to recovery processes
Success Profile:
* Experience in writing business letters, work instructions, reports and making formal recommendations to superiors
* Proven track record in revenue collection with sound telephone collection technique and achievement in meeting KPI's
* An understanding of debits and credits and the ability to identify and rectify errors whilst maintaining the integrity of customer and corporate information
* High proficiency in Microsoft Word and Excel
* Experience in recording customer information in a corporate system, with accuracy and attention to detail
* Excellent communication skills and ability to work effectively in a team