OverviewPosition Title:Implementation Consultant (RealTime)Reporting Line:Implementation ManagerPosition Purpose:Support Implementation Manager to achieve all departmental KPIs through the successfulprovision of Consulting and Implementation services to ADP Clients in line with agreedstandards and timeframes.Key ResponsibilitiesDefine client requirements, provide gap analysis, document, build and configure theoutcome of these efforts.Partner with internal and external client stakeholders to develop an executable planthat accounts for both functional and technical work streams of the project.Provide best practice solutions based on customer defined business needs andbusiness rules.Successfully implement products and associated services within requiredtimeframes.Communicate with client throughout Implementation lifecycle – including face toface, written and verbal communication.Anticipate, identify and analyse risks, problems and opportunities – establishingpriorities and efficiently allocating and utilising resources for resolutions.Apply project methodology – planning, follow up, reporting and quality assurance.Review and measure progress against specified criteria and deliverables, developingand implementing suitable corrective action as required.Successfully communicate at all levels of seniority in all mediums and displaypersonal integrity and professionalism in all dealings with colleagues and clients.Act as subject matter expert by keeping up to date with technology and legislativedevelopments as they relate to the product and IndustryDemonstrate high level of customer service across all internal and externalstakeholders, in a fast paced and high pressured setting.Development and maintenance of good working relationships with other Associatesin accordance with ADP values.Ensure cooperation and sharing of skills and expertise.Ensuring all relevant issues and activities are entered into management systems andhours are recorded for work completed for each client.Achievement of team and individual KPIs.Responsible for driving own personal development plan.Anticipate risk and capture on ADP's Implementation Risk and Issues register,actioning accordingly and escalating to management where required.Conduct post Implementation reviews, share learnings and ensure as part ofcontinuous improvement requirements.ExperienceStrong stakeholder management and customer service / client facing consultingexperience within an Implementation / Service Delivery environmentDemonstrated experience within an Implementation environment, with an excellentunderstanding of payroll, payroll applications including Time & Attendance andprocessingExperience with project management methodology, with demonstrated success inprevious rolesDemonstrated understanding of ADP management systems or corporate enterprisereporting systems, e.g. CRM.Experienced with the 'build and configuration' of products/systemsStrong ability to identify client risks and provide options for resolutionProven experience in data mapping, data conversion and data integrityAdvance understanding of interface technologies and data exchange betweenpayroll and third party systems (e.g. SAP, Oracle etc.)Experience in Microsoft applications such as MS Project, Word and ExcelExperience working within a matrix organisation for a US owned organisationpreferred.Demonstrated experience working on multiple projects, with the ability to multi-task and prioritise work, in accordance to tight deadlines and pressure.Certifications / QualificationsTertiary qualification with a business related field, or Information Technology.Proven experience in a similar role may be taken in lieu of formal qualification.Project Management certification ideal.
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📌 Implementation Consultant - Realtime
🏢 Adp
📍 New South Wales