Overview
Through the merger of Bank Australia and Qudos Bank we’re creating a better, stronger and more resilient bank for our customers and employees.
As one company with two trusted brands, we’re building on the strong foundations of our history and shared values as we bring together the best of both banks.
We currently have a permanent, full-time opportunity for a Relief Customer Service Consultant to join our Moe or Traralgon branch.
The successful applicant will be self-motivated, have excellent communication and interpersonal skills and enjoy working in a team environment.
While this role will be based in our Moe or Traralgon branch, there will be a requirement for the successful candidate to provide relief to branches across regional and metro Melbourne.
A current driver’s license and flexibility to attend any branch location at short notice is essential.
We are an equal opportunity employer committed to sustainable development.
We encourage people from diverse backgrounds to apply and reflect the Australian community in our workforce.
What you will be doing
- Deliver qualified, efficient and friendly service aligned with Customer Division standards
- Support branch and group targets by identifying opportunities to promote financial products and services
- Assist customers with everyday banking, insurance and lending enquiries through appropriate referrals
- Open and maintain accounts, process transactions, and manage cash handling with accuracy
- Maintain high standards of personal and branch presentation, including promotional materials
- Provide feedback to improve products and services, and support team members through collaboration and training
- Represent Bank Australia positively, aligned with our purpose and values
- Perform other duties as required within the scope of the role
What you will bring
- Previous customer service/sales experience is essential
- Flexible approach to work and willing to travel between Bank Australia branches as required
- Confidence in building strong relationships with customers
- Well-developed written, verbal and interpersonal skills
- The ability to determine priorities and work effectively under pressure
- Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos
By submitting an application you agree to Bank Australia’s Privacy Policy for applicants and confirm that you are legally able to work in Australia.
Bank Australia is an equal opportunity employer committed to sustainable development.
We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities.
We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.
Bank Australia reserves the right to withdraw this advertisement at any time.
Candidates will be progressed as applications are received, rather than after the advertisement closure date.
If you wish to be considered, please submit your application as soon as possible.
Please note, the successful candidate will be subject to satisfactory background checks including but not limited to police and previous employment.
Application and insights
Your application will include the following questions: Which of the following statements best describes your right to work in Australia?
Have you ever worked at Bank Australia or any of the companies that formed to make Bank Australia?
What is your expected total base salary (excluding superannuation)?
How much notice are you required to give your current employer?
Would you like to discuss any reasonable adjustments to enable you to perform the inherent requirements of this role?
What attracted you to this role?
Do you agree with the privacy policy?
What can I earn as a Customer Service Representative
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Required Skill Profession
Customer Service