Customer Service Representative
We are seeking a skilled and compassionate customer service representative to join our team. In this role, you will be responsible for providing exceptional support to customers across all channels, including phone, email, and chat.
Job Responsibilities:
* Provide timely and high-quality support to customers of all levels, from beginners to experts.
* Manage customer inquiries through to resolution, ensuring customers are kept informed.
* Communicate clearly and effectively to ensure high levels of customer satisfaction.
* Proactively engage with customers to help them maximize the benefits of our products.
* Escalate unresolved issues appropriately, keeping customers updated throughout the process.
Required Skills and Qualifications:
* Accounting or bookkeeping qualification required (or currently working towards one).
* Prior experience in a service environment, demonstrating the ability to meet service levels and quality targets.
* Proven problem-solving and resolution skills.
* Proficient IT skills, including experience with Microsoft Office or Google Suite; experience with accounting and case management tools are a plus.
* Clear and concise communication skills, both written and verbal.
* Confidence and comfort in making proactive & reactive outbound calls.
* Diligence and commitment to following through and resolving customer problems.
* Initiative, self-management skills, and flexibility.
Benefits:
We offer a range of benefits, including:
* Generous paid leave to use however you'd like.
* Access to dedicated paid leave to care for your physical and mental wellbeing.
* Health insurance.
* Life insurance.
* Income protection.
* Wellbeing and sports programmes.
* Employee resource groups.
* 26 weeks of paid parental leave for primary caregivers.
* An Employee Share Plan.
* Beautiful offices.
* Flexible working.
* Career development.
Others:
At our company, we value diversity and inclusion and strive to create an inclusive workplace where everyone feels welcome and supported to do their best work. If you're passionate about delivering exceptional customer service and helping others succeed, we encourage you to apply.