Job Title: Software Implementation Specialist
The role of the Software Implementation Specialist involves leading the configuration process for customers and supporting sales functions. This includes defining configuration requirements, gathering and translating business and technical requirements, implementing applications at a high quality, and participating in software planning and management.
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* Develop, improve, and use Quality, System Build, Testing and Transition plans to meet contractual commitments including time frame, quality, and cost dimensions.
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* Maintain a lead role as Product Specialist in support of customers and the sales function.
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* Define and deliver configuration requirements to customers.
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* Gather and translate business and technical requirements.
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* Configure and implement the applications at a high quality.
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* Actively participate in software configuration planning and management.
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* Proactively communicate all design, build, testing and quality risks, assumptions, and dependencies for timely escalation.
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* Escalation-point for support team (Level 3 Application Support Specialist) as needed to deliver the contracted response times at various severity levels during project delivery.
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* Participate in pre-sales activities as required.
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* Assist in the preparation of quotations and tender process responses such as EOIs, RFTs, RFQs as required.
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* Work across understanding of release and configuration management.
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* Writing technical documentation and other reasonable tasks as directed from time to time.
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Requirements:
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* Tertiary level qualifications in Software Engineering or equivalent.
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* Certification in SQL Server, Oracle or similar databases will be highly regarded.
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* Successful track record in implementation of software delivery lifecycle projects.
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* Demonstrated understanding of the Software Development Life Cycle (SDLC).
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* Strong relational database knowledge and proficiency in writing SQL including SQL Server.
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Mirroring and Always-On and Oracle RDBMS including Data Guard.
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1. Competent in SQL, XML, Scripting, Windows Desktop, Windows Server, Citrix, IIS, Cloud.
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* Windows Operating Systems (workstation and server) and IP Networks.
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* Ability to use and interact with VSTS, TFS, SVN, GIT and Visual Studio and related tools.
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