Join Foodbank Victoria as a Salesforce Administrator and play a pivotal role in supporting and enhancing a platform that underpins real community impact. In this dynamic role, you'll oversee the day-to-day administration and continuous improvement of Salesforce, working closely with the CRM Applications Lead to deliver user support, maintain data quality, and drive insightful reporting. You'll also contribute to system configuration, training, and key projects that improve organisational efficiency. This is an exciting opportunity to strengthen Salesforce capability across the organisation, boost user adoption, and help integrate smart technology solutions that enable Foodbank Victoria to operate more effectively and maximise its impact.
We strive for a diverse and inclusive workforce, fostering a culturally safe and supportive environment where everyone can bring their whole self to work.
Responsibilities
* Provide day-to-day Salesforce administration and user support, including managing user accounts, profiles, permission sets and access requests, and acting as the first point of contact for support requests.
* Support Salesforce environments, including Sandbox management, system testing, deployments to Production, release and change management.
* Maintain Salesforce security, data integrity and platform health, including backups, API governance, monitoring system performance.
* Create and maintain reports and dashboards, support data analysis requirements, and perform data management activities.
* Support automation and continuous improvement to identify opportunities to streamline and automate business processes.
* Develop user guides and training materials, deliver onboarding and refresher training, troubleshoot issues, elevate where required, and promote adoption of Salesforce best practices.
* Assist with project scoping, development and implementations in Salesforce.
Qualifications
* You want to be a part of a brand that's been around for 95 years and genuinely share our passion for our vision of healthy food for all.
* Able to live and breathe our values of empowerment, accountability, integrity, respect, diversity and equality.
* Relevant qualification in Information Technology, Business Systems, or equivalent practical experience, with Salesforce Administrator Certification (mandatory) and Platform App Builder Certification (highly regarded)
* Demonstrated experience administering Salesforce (1–3 years) within a business environment (non-profit preferred), including security management (users, profiles, permission sets and access controls)
* Strong understanding of Salesforce Platform Configuration and Declarative Automations.
* Experience in building, maintaining and troubleshooting complex Salesforce Flow automations.
* Experience working with Sandbox environments, system testing, deployments to Production, and Salesforce data management (imports, exports, cleansing and deduplication)
* Exposure to Salesforce integrations, third-party applications, Agentforce Marketing Cloud or any other marketing automation tool (desirable), and understanding of governance, change management and documentation practices
Benefits
* Access to salary packaging benefits to increase your take home pay.
* An organisation focused on employee wellbeing.
* Supportive team environment that embraces change and innovation.
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