Work close to home | Permanent Opportunity
- Market-competitive salary | Onsite Parking
- Inclusive culture with opportunity to grow
**About the Role**
**Responsibilities**
In this varied and dynamic support role, you will be responsible for;
- Answering incoming calls in a timely and efficient manner
- Liaise with customers and clients over the phone
- Proactively addressing customer issues, request and identify solutions
- Update and maintain various internal databases to ensure they are accurate and up to date.
- Ensure customer feedback is understood, communicated and resolved or followed through with relevant personnel
- Organise dispatch of products and/or product information to existing or potential customers
- Advising customers of products and recognize recommendations for them
- Providing additional support to management
- Ad hoc duties as required.
**Skills and Experience**
- Ability to handle a high volume of incoming calls
- Experience within a collaborative and outcome focused role.
- Previous experience handling and prioritising customer enquirers
- Understanding the importance of quality and efficiency
- Experience working within a fast-paced environment
- Strong administration skills
**About the client**
Located in Laverton, our client is a major leader in the FMCG industry and is well recognised for providing consumers with quality products across the national market.
Due to continued growth, our client is looking for a Customer Service Administrator who can provide effective support to their friendly, team-oriented team and represent the business to key customers and stakeholders. This permanent role, conveniently located in Laverton, allows room to learn and develop, and requires a motivated and can-do attitude.
For a confidential discussion please call Holly Isherwood on 0459 699 108.
📌 Customer Service & Data Entry Office Laverton
🏢 Sharp & Carter
📍 Melbourne