This role is based in Brisbane and will report to the CETS Manager. As a Field Service Engineer, you'll be on the front lines supporting the installation, maintenance, and repair of advanced medical technologies. Working under the guidance of the CETS Manager, you'll serve as a vital technical ambassador—ensuring our life‐saving devices operate flawlessly in clinics and hospitals. This is a hands‐on, customer‐facing role that balances technical mastery with empathy and professionalism.
KEY RESPONSIBILITIES
* Perform installation, commissioning, and configuration of CE products at customer sites.
* Conduct scheduled preventative maintenance in line with manufacturer and regulatory standards.
* Diagnose and repair equipment faults, ensuring minimal downtime.
* Maintain timely & accurate service records and documentation in a digital system for compliance and traceability.
* Collaborate with the CETS Manager and other FSEs to support ongoing service strategies, field team coordination, and customer satisfaction goals.
* Provide technical support and training to clinical staff on equipment use and basic troubleshooting.
* Communicate effectively with hospital stakeholders to coordinate service visits and manage expectations.
* Adhere to hospital protocols, infection control procedures, and safety standards.
* Monitor, organise and maintain personal trunk stock, tools & test measurement equipment.
* Ensure all work complies with Australian Standards, TGA, Medsafe (NZ), and internal quality assurance requirements.
* Work closely with Customer Service Team for scheduling and parts logistics.
* Liaise with the Service Contracts Specialist to support contract delivery and upsell opportunities.
* Participate in team meetings, training sessions, and continuous improvement initiatives.
KEY COMPETENCIES REQUIRED FOR SUCCESS
* Customer‐focused mindset with excellent communication skills.
* Ability to work independently and manage time effectively.
* High attention to detail and commitment to compliance.
* Team‐oriented with a proactive approach to learning and development.
YOUR EXPERIENCE AND SKILLS
* Diploma or Degree in Biomedical Engineering, Electronics, or related technical field.
* 5+ years' experience in field service, with proven expertise in medical devices or hospital equipment.
* Strong diagnostic and problem‐solving skills.
* Valid driver's license and willingness to travel regionally.
* Experience working in surgical and cath lab environments is highly desirable.
WHY CHOOSE US?
* Great Place to Work Certified in 2024 & 2025
* Best Workplaces for Women in 2024 & 2025
* Inclusive Employee Resource Groups
* 2 Wellbeing Days per year
* Discounted health insurance
* Ability to purchase additional Annual Leave
* Employee Stock Purchase Plan
* Access to Employee Assistance Program
Requisition ID: 622392
Job Segment: Biomedical Engineering, Cath Lab, Lab Technician, Logistics, Field Engineer, Engineering, Healthcare, Operations
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