About the Role:
We are seeking a proactive Customer Service Officer to join a dynamic automotive aftermarket team. In this fast-paced role, you will manage the full customer service lifecycle from order entry to resolution, working closely with sales, logistics, and supply chain teams. You will play a key part in ensuring orders are processed accurately, deliveries are tracked, and customers receive exceptional service.
Key Responsibilities:
* Accurately process orders in SAP and issue confirmations to customers.
* Track order status and coordinate with sales, logistics, and warehouse teams to ensure timely delivery.
* Liaise professionally across departments to resolve issues and support quality processes.
* Provide end-to-end customer service and assist APAC customers as needed.
* Maintain clear communication with team members and other offices.
* Take on additional assignments to support team and business priorities.
Skills & Experience:
* 2–3+ years' experience in customer service or sales support.
* Strong written and verbal English communication skills.
* Proficient in Microsoft Excel and Word, SAP experience mandatory.
* Automotive aftermarket knowledge, especially in suspension or engineering, is a plus.
* High attention to detail, data accuracy, and ability to work in a fast-paced environment.
* Positive, proactive, and collaborative with strong teamwork skills.
About the Company:
This is a leading player in the automotive aftermarket sector, distributing parts to major retailers across the APAC region. The company values collaboration, efficiency, and a customer-focused approach, providing employees with opportunities to develop skills, work cross-functionally, and contribute to business growth. This role offers exposure to regional teams, a supportive environment, and the chance to make a real impact on customer satisfaction.