Job Description:
Merkle is a leading data-driven Customer Experience Management (CXM) company that specializes in the delivery of unique, personalized customer experiences across platforms and devices.
We are now seeking a skilled Agile Business Analyst, with a strong CX focus and skillset to join us in a Fixed-Term, 6 Month Contract.
This is a high-impact digital transformation project requiring deep understanding of complex booking flows, secure payment integrations, and personalised customer experiences.
Key Responsibilities:
Elicit, define, and document customer and business requirements for a premium travel and hospitality booking site
Collaborate across design, tech, and stakeholder teams to shape user journeys and functional specifications
Translate requirements into clear user stories, acceptance criteria, and CX artefacts (e.g. journey maps, wireframes)
Drive workshops and discovery sessions to align stakeholders on vision and delivery priorities
Ensure alignment with legal/privacy, payment, and security standards across customer touchpoints
About You:
Experience as a BA on luxury travel, hospitality, or high-end ecommerce platforms
Strong understanding of online booking systems, payment gateways, loyalty or personalisation features
Proven ability to balance CX thinking with technical feasibility and commercial objectives
Agile delivery experience and fluency with tools like Jira, Confluence, Miro
Confident communicator who can simplify complexity for diverse stakeholders
Why Work With Us (Contractor Perks):
Join a flagship digital transformation for an exciting luxury brand
Flexible work environment and outcome-focused culture
Collaborate with a talented, cross-functional team in a fast-paced consultancy setting
Be part of a global agency network that champions innovation and meaningful CX
Become a champion for meaningful progress:
Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures.
If you want to belong to a one global network where opportunities are limitless – we look forward to welcoming you.