Description We are looking for an experienced Parts Supervisor to join our team in our Townsville on a 12 month fixed term contract. Reporting to the Regional Branch Manager, you will be responsible for processing customer orders, ensuring the timely quoting and dispatch of products, reporting and inventory control as well as direct involvement in customer service improvement and business development initiatives. With your outstanding customer service skills, you will play a pivotal role in supporting Cummins engine users across the region. In this role, you will make an impact in the following ways: Oversee the parts team and warehouse for our Townsville branch – including managing stock levels, inventory records, stock takes, compliance, receiving goods, packaging and warehouse optimization Manage customers and agreements for pricing/service/escalations Process customer orders and provide guidance to customers on parts selection, ordering Ensure the team and you comply with HSE standards, policies, procedures, and regulations and promoting a safe work environment Follow all applicable standard work, work instruction/process documentation and established quality procedures Provide monthly reporting on inventory and customer activity. Drive continuous improvement within the parts department Responsibilities To be successful in this role you will need the following: Previous experience in a part’s transactional role, with solid understanding of maintaining stock levels and inventory records Demonstrated supervisory experience Be solutions focused with the ability to problem solve and display a high level of competency with core work skills Strong communication skills with a proven track record of building strong relationships and offering customer-centric solutions Qualifications Compensation and Benefits Base hourly rate commensurate with experience. Overtime penalties. Participation in an annual variable compensation (bonus) program. Salary continuance insurance. Relocation assistance will be offered to the successful applicant (within Australia). Discounts with select private health insurance, PC software/hardware and a range of vehicles. Annual remuneration reviews. Safety equipment / PPE and uniforms provided and a range of personal and professional benefits. At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.