About Us
At our bank, we're committed to delivering exceptional customer experiences through innovative products and services.
We strive to be a leader in the industry, known for our expertise and commitment to excellence.
Our purpose is to enrich the lives of our customers and their communities.
With over $9.4 billion in assets, we service over 200,000 customers across Australia from all walks of life supported by over 600 employees in group services, retail banking, broker, and business banking roles.
We believe our culture is a real point of difference, and our values – Focus on Customers, Improve & Learn, and Trust & Collaborate – are fundamental to our ways of working.
We offer a collaborative and inclusive workplace where our people feel a strong sense of belonging, are recognised, invested in, cared for, and are part of something bigger.
As part of our ongoing strategic customer-centric transformation, we're focused on making it even easier to bank with us for our customers of today and the future.
The Role
This is a rare opportunity to own and deliver product strategies that balance commercial performance with outstanding customer outcomes.
As a Product Development Strategist, you'll guide the development, performance, and compliance of our product portfolio across lending, deposits, payments, third-party products, and open banking.
Responsibilities
* Lead the Products division, driving performance and growth across our portfolio
* Shape product roadmaps, pricing, and margin management to optimise profitability while staying true to our customer-first values
* Translate data, analytics, and market intelligence into actionable product initiatives and compelling business cases
* Oversee compliance with regulatory requirements (including CPS 230 and open banking obligations) and embed future regulatory changes seamlessly into our operations
* Guide product development and enhancements, ensuring our products remain competitive and relevant
* Lead and inspire a high-performing team of product professionals, building capability and commercial acumen across the function
* Build strong relationships with executives, finance, treasury, retail, marketing, credit, data & analytics, and external vendors to deliver product outcomes at scale
Requirements
To succeed in this role, you'll need:
* Deep experience developing and executing banking product strategies across deposits, payments, and third-party products
* Strong product management expertise, including portfolio optimisation, pricing strategy, and margin management
* Demonstrated ability to lead in complex, regulated environments with a sound understanding of risk frameworks and compliance
* Proven success in delivering product change initiatives and managing cross-functional projects from concept to execution
* Confidence working at an executive level, influencing and securing buy-in for strategic product directions
* Experience leading and developing teams within large mutuals, banks, or financial services organisations
* Strong vendor and stakeholder management skills, particularly across payments and open banking
What We Offer
We're committed to creating a satisfying and fulfilling working environment, offering employee benefits and development opportunities that reward and help you perform to your potential and expand your experience and learning.
* A national multi-brand, customer-focused organisation
* Flexible work arrangements
* An incentive scheme for exceptional performance
* Leadership and professional development opportunities
* 12 weeks paid parental leave for the primary caregiver, and three weeks for the non-primary caregiver
* Generous discounts on home loans, personal loans, insurance, and other banking products and services
* Up to two weeks' additional purchased leave per year
* Two days' paid volunteer leave each year to use with a community partner of your choice
* An Employee Assistance Program