Job Description
Principal Digital Channels Advisor, Victims Information
Fixed‑term until June 30, 2027 | Location: Wellington
Help shape a modern, accessible, user‑centric Victims Information website. We're seeking a Principal Digital Channels Advisor who will provide senior expertise and guidance across content design, stakeholder management, publishing practices, accessibility, and collaboration to support the Victims Information Website Refresh. You'll work alongside programme leads across the Justice sector, and the internal project team to ensure the website reflects the needs of its users and that information and resources are clear, consistent, and sustainable.
Te Haeata/The Opportunity
In This Role, You Will
foster effective relationships with victims' sector organisations and justice partners to support coordinated, user‑focused information and resources
strengthen processes and ways of working across multiple agencies – support the development of training requirements, templates, documentation, review cycles, and version control, so public facing information remains accurate, consistent, and sustainable
set high standards for content quality and publishing practice, aligning with the Ministry's design system, brand, and NZ Government Web Standards
provide senior advice and coaching to advisors and contributors (internal and cross‑agency) on stakeholder management, content design, structure, accessibility, and measurement
use analytics and insights (qualitative and quantitative) to guide improvements to readability, navigation, and engagement; champion continuous enhancement post‑launch to stakeholders across the victims space
contribute to team effectiveness, sharing knowledge generously, giving and receiving feedback constructively, and supporting delivery across agreed workstreams.
Ō Pūkenga/Skills And Experience
To be successful in this role, you will bring:
working knowledge of the victims sector (including key organisations and support services) and an understanding of victim vulnerabilities, to inform trauma-aware, respectful stakeholder engagement and communications
a track record in digital leadership (content strategy, UX, accessibility, and measurement) for complex public‑facing websites
stakeholder influence and relationship management skills – including cross‑agency collaboration and clear, constructive communication
experience establishing ownership models, in particular for content – roles, processes, standards, training and appropriate documentation that enable sustainable content operations
ability to prioritise and deliver against project milestones, using analytics and qualitative feedback to inform reporting and decisions.
About The Programme
The Victims Information Website refresh will deliver a user‑centric website, simplifying access to accurate information and practical resources for victims, advocates, and whānau. The programme will create and set a consistent model for ongoing continuous improvement, maintenance, while working collaboratively with multiple stakeholders.
Mō mātou/About us
At Te Tāhū o te Ture - the Ministry of Justice, we're committed to strengthening people's trust in the law of Aotearoa, New Zealand.
Your expertise will directly influence how victims and their whānau experience victim-centric information online - making it clearer, more informed, and easier to use. You'll lead collaboration with teams across the Ministry of Justice and work alongside programme partners to embed best practice in stakeholder management, content design, accessibility, and governance. This is your opportunity to shape a trusted, sustainable digital resource that truly makes a difference to those who need it.
Joining Te Tāhū o te Ture means you will become part of an organisation that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities and religions.
Ngā painga o tēnei wāhi mahi/What's great about working here
Benefits
We offer you a range of benefits to support your wellbeing and help make the Ministry a great place to be. These include:
flexible working arrangements to support work-life balance
opportunities for professional development and growth.
See our full range of benefits here.
With a wide range of jobs, you also get the chance to gain a variety of skills and experience while developing your career.
Utu ā-tau/Salary
The appointing salary for this role will be between $111,766 and $154,680 based on skills and experience.
Tono mai/Apply
If you are an innovative and strategic thinker who is passionate about people and digital communications eager to contribute to positive outcomes in the Victims space, we invite you to apply.
To apply, click the Apply button below to be directed to our Careers Website. You can view a detailed position description here, as well as complete an online application form by attaching your CV and cover letter.
Applications close on 19 January 2026 however, we will be reviewing applications as they come in and may invite successful candidates to interview before 19 December 2025. We will resume reviewing applicants on 5 January 2026.
If you have any questions, please contact
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