CRANK – No Barriers
Role Type: Part Time - moving to Full Time in 2027
Summary
We are seeking a highly organised, detail‐driven Credit Controller (NDIS Billing & Accounts Receivable) to join the CRANK Team. This role is responsible for managing all accounts receivable processes across NDIS plan‐managed, self‐managed, and private billing, ensuring timely payments, accurate records, and clear communication with participants, parents, Plan Managers, and Support Coordinators. The NDIS Accounts Receivable and Finance Officer works closely with the Coaching Team, Intake and Finance to ensure financial sustainability, minimise revenue leakage, and maintain compliance with NDIS billing requirements.
Key Responsibilities
* Accounts Receivable & NDIS Billing: Manage all accounts receivable processes across Plan‐Managed, Self‐Managed, and private customers.
* Review Service Bookings, Funding Schedules, and budget allocations to ensure accurate invoicing.
* Issue NDIS‐compliant invoices in accordance with the NDIS Pricing Arrangements.
* Maintain accurate financial records for each participant in line with NDIS Practice Standards.
* Payment Follow‐Up & Credit Control: Contact Plan Managers, participants, and families regarding outstanding invoices.
* Resolve payment delays, declined invoices, and disputes in a professional, strengths‐based manner.
* Monitor overdue accounts and implement structured follow‐up processes while maintaining CRANK's neurodiversity‐affirming approach.
* Escalate non‐payment risks to Finance and Operations Leadership.
* Relationship Management: Build positive working relationships with Plan Managers, Support Coordinators, and families.
* Communicate clearly and proactively about billing issues, funding utilisation, and plan expiry risks.
* Provide excellent customer service that reflects CRANK's values of Family, Flexibility, and Flourishing.
* Compliance, Reporting & Revenue Integrity: Ensure all billing follows NDIS Price Limits and cancellation rules.
* Monitor accounts receivable aging and identify patterns, risks, and improvements.
* Prepare weekly and monthly AR reports for the Director of Operations and Finance team.
* Support audit readiness with accurate documentation and financial traceability.
* Operational & Month‐End Support: Assist Finance with reconciliation tasks, revenue reporting, and month‐end close processes.
* Work with Intake and Coaches to confirm attendance, cancellations, no‐shows, and session variations.
* Review data quality in CRM and billing systems to prevent errors and reduce revenue leakage.
Qualifications & Skills Essential Skills
* Experience in accounts receivable, credit control, or NDIS billing administration.
* Strong understanding of NDIS plan types, budgets, and price limits.
* High attention to detail and ability to manage large volumes of data accurately.
* Strong communication and interpersonal skills across diverse stakeholders.
* Ability to work independently and as part of a small, fast‐moving operations team.
* Proficiency in Excel and financial/CRM systems.
Highly Regarded
* Experience working in an NDIS provider environment (therapy, support work, capacity‐building, coaching, or allied health).
* Knowledge of Autism, ADHD, psychosocial disability, and neurodiversity‐affirming practice.
* Understanding of NDIS Practice Standards related to billing, documentation, and financial management.
Why Join CRANK
* Be part of a fast‐growing, mission‐driven organisation supporting neurodivergent young people.
* Work in a world‐class hybrid environment (facility + online delivery).
* Supportive culture based on the 7F Framework — Fun, Friendships, Flourishing, Flexibility, Facility, Family, and Foresight.
* Opportunities for career development as our operations and finance functions expand.
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