Senior Retail Manager Opportunity
We are seeking a highly motivated and experienced Senior Retail Manager to lead our team of Sales Associates in achieving sales, customer service, and operational targets.
This is an exceptional opportunity for a dynamic and inspirational leader to be the Chief Executive Officer of their own store.
The successful candidate will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management, and the leadership of a high-performing team.
The ideal candidate will be an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential.
This first-level management role offers exposure to business planning, consumer insights, event management, customer relationship management, and front-line marketing, providing the all-around skills needed to progress further within the Beauty Industry.
Our culture values diversity of thought and people, offering progressive career opportunities, outstanding training and development, and a competitive remuneration and benefits package.
Key Responsibilities:
* Lead and coach the Sales Associate team to achieve sales, customer service, and operational targets.
* Create and execute an agile business plan to recruit and retain customers.
* Develop and implement strategies for impactful in-store events and customer relationship management.
* Mentor and develop team members to reach their full potential.
* Collaborate with cross-functional teams to drive business results.
Requirements:
* Proven leadership and coaching experience in a fast-paced retail environment.
* Excellent verbal and written communication skills.
* Quality customer service skills.
* Results-oriented with a high drive to meet objectives and standards.
* Pursue goals beyond what is required or expected.
* Sense others' development needs and bolster their abilities.
* Anticipate, recognize, and meet customers' needs.
* Handle difficult and tense customer service situations with diplomacy and tact.
* Guide the performance of others while holding them accountable.
* Cultivate and maintain extensive informal networks.
* Model team qualities like respect, helpfulness, and cooperation.
* High attention to detail and organisational skills.
* The ability to work autonomously and contribute to the team.
* Proactive and positive approach to work and tasks.
* Confidentiality, tact, and discretion when dealing with people.
* Retail sales experience.
* Team leadership.
* Degree of experience dependent on business/store size.
* Experience in strategic planning and execution.
* Ability to develop financial plans and manage resources.
* Working knowledge of a computerised system including email, Microsoft Excel.
Please submit your application to join our team of talented professionals.