Are you passionate about supporting people, building community, and creating meaningful impact?
Primo Foods is looking for a hands-on Community Coordinator to provide end‐to‐end support to our Pacific Australia Labour Mobility (PALM) Team Members. In this pivotal role, you'll guide workers through their journey with Primo — from arrival to departure — ensuring compliance with PALM program requirements while creating a safe, welcoming and supportive environment.
Key Responsibilities
* Provide end-to-end mobilisation support, including accommodation setup, transport coordination, shopping assistance, banking, communications, and pastoral care.
* Prepare onboarding packs, deliver arrival presentations, and ensure adherence to all PALM Deed and DEWR onboarding requirements.
* Conduct regular welfare checks, house inspections, and oversee vehicle allocation and use.
* Coordinate demobilisation tasks such as visa cancellations, flight changes, offboarding documentation, and furniture removal.
* Maintain accurate immigration, financial and compliance data records in alignment with PALM Scheme obligations.
* Collaborate with HR, Welfare & Wellbeing, Training, Finance, and external partners to deliver consistent, culturally sensitive support.
* Build strong relationships across internal and external stakeholder groups.
* Support ongoing improvements to systems, processes, and tools for PALM worker mobilisation.
* Stay current with Pacific Labour Mobility Scheme requirements to guide and support internal teams.
What You'll Bring
* Experience in administration, customer service, community support, or a similar role—ideally within a high‐volume blue‐collar environment.
* Knowledge of offshore recruitment, mobility processes, or experience with PALM/PLF programs.
* Excellent organisation, planning, and problem‐solving skills in fast‐paced environments.
* Strong communication and interpersonal skills, with the ability to build rapport across diverse cultural groups.
* Sound judgement, situational awareness, and the ability to work proactively both independently and as part of a team.
* Resilience, adaptability, and a commitment to supporting people through change and transition.
At Primo Foods, you'll be part of a team that truly values people, community, and purpose. We offer a supportive and collaborative environment where your work directly contributes to the wellbeing and success of our PALM workers.
You'll also enjoy
* Discounts on health insurance and leading retail partners
* Savings at the Hans Factory Shop — deli and butcher offering discounted products
* A workplace that prioritises inclusion, wellbeing and continuous improvement
* Opportunities to grow your career in a national food manufacturing leader
Ready to make a real difference?
If you're passionate about community support and want to play a meaningful role in the PALM program at Primo Foods, we'd love to hear from you.
Apply now and help us shape a positive and supportive experience for our PALM Team Members.
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