At Michael Hill, our heritage of craftsmanship meets digital innovation. As a leading global jewellery retailer, we're on a mission to create seamless, inspiring shopping experiences across all customer touchpoints. We're looking for a detail-oriented and proactive eCommerce Coordinator to help drive our digital success.
As an eCommerce Coordinator, you’ll support the day-to-day operations of our digital trade function across Michael Hill, Medley and third-party marketplaces. Reporting to the Digital Trade Lead, you’ll play a vital role in optimising product visibility, ensuring a seamless customer experience, and executing online campaigns in line with our brand and business goals.
More about this role:
Website Management & Optimisation
* Update and maintain product listings, pricing, and promotional activity
* Ensure accurate categorisation, tagging, and on-site search optimisation
* Assist with campaign execution, uploading creative assets, off-site briefing, and conducting UAT and QA testing
* Monitor site health and flag issues
Marketplace Coordination
* Manage listings and updates across marketplaces, ensuring consistency with our main site
* Support promotional campaigns and resolve listing issues with marketplace partners
* Work with fulfilment and customer service to ensure smooth operations and customer satisfaction
Operational Support
* Collaborate with Planning, CRM, Creative, and other teams to align on launches and promotional calendars
* Assist in weekly trade reporting with actionable insights
* Contribute to continuous improvement by documenting and refining BAU processes
What You Bring:
* 1+ years' experience in eCommerce coordination or digital merchandising (retail experience preferred).
* Familiarity with eCommerce platforms (e.g. SFCC), marketplaces (e.g. Seller Centre), and CRO tools.
* Strong analytical skills and proficiency in tools like Google Analytics, and Excel.
* Excellent attention to detail, time management, and multitasking skills.
* A collaborative spirit and clear, confident communication style.
What Makes You a Great Fit
* Detail-obsessed and data-driven
* A natural problem-solver with a continuous improvement mindset
* Adaptable and calm in a fast-moving digital environment
* A team player who thrives in a collaborative, cross-functional workplace
* Self-motivated with a proactive attitude toward learning and results
Why Join Michael Hill?
At Michael Hill, we believe our people are the spark behind our success. You’ll be part of a passionate, creative, and dynamic digital team that’s reshaping the future of jewellery retail across borders and platforms.
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