Introduction Founded in 1978, Dicker Data is Australia’s leading locally owned and operated distributor of ICT hardware, software, cloud and IoT solutions for over 10,000 reseller partners across Australia and NZ. An ASX listed (ASX: DDR) company, we are recognised in the industry for our award-winning record of gender equality, diversity and inclusion and we pride ourselves on building sustainable business practices. We understand the importance of hiring the right people to build successful teams, and of supporting our people to reach their full potential in every aspect of work and life. Our Vision To inspire, educate and enable Australian technology resellers to achieve their full potential through the delivery of unparalleled service, technology and logistics. Our Values At Dicker Data, we pride ourselves on our family centric culture. Our people band together for a common goal, willing to lend a helping hand and often going above and beyond to support their colleagues. The values that underpin our company culture are the drivers of our ongoing success: Agile Solution focused Respect for all people Integrity in the way we operate Description We’re looking for a Cisco Business Unit Operations Specialist to keep our Cisco and Pure Storage business running flawlessly. You’ll be the go‑to for vendor order management, stock control, contract/program administration, and high‑quality internal/partner support. If you enjoy solving problems, optimising processes, and keeping stakeholders informed, this role is for you. Key Responsibilities Buying Manage end‑to‑end vendor orders—from placement to issue resolution—and drive process optimisation. Liaise with both internal teams and vendor contacts (Cisco and Pure Storage) to lift buying efficiency. Run escalation paths for critical orders to minimise customer impact. Oversee linked sales order placement and negative backorder placement. Stock Management Partner with the product team to resolve aged inventory; support quarterly rotations and address stock issues as they arise. Work with internal teams and Cisco to resolve returns, faulty, and discontinued stock matters. Process customer return requests for electronic licensing. Contract & Program Management Interpret and apply terms & conditions across vendor, partner and buying‑program agreements. Contribute to the development of internal operations tools, guides, and FAQs that improve process efficiency. Customer Service & Coordination Triage and respond to enquiries via the Cisco Sales and Pure Operations inboxes. Manage the Cisco sales inbox. Allocate incoming emails to the right groups and follow through to resolution. Maintain ETA updates received from vendors and ensure timely upload/communication to stakeholders. Communication Communicate clearly and professionally with stakeholders at multiple levels on vendor and internal operational matters. Reporting & Administration Support claim and reconciliation processes; assist Finance with price or claims queries. Own reporting rhythms, including: DSV Daily POS Daily INV Weekly Open Orders Inventory reporting updates (hold orders, etc.) Skills And Experiences Skills and Competencies Strong written and verbal communication skills Effective relationship building and interpersonal capability Solid administrative and business writing skills Sales awareness and negotiation ability General ICT industry understanding; product knowledge beneficial Confident presenter High attention to detail Intermediate MS Office skills (Excel, Outlook, PowerPoint, Word)