Business Reliability Consultant
This role is suitable for individuals with extensive experience in site/service reliability projects and a minimum of 5 years of experience in business analysis, preferably in complex IT projects.
* Strong expertise in Site/Service Reliability Projects.
* A minimum of 5 years of experience in business analysis, preferably in complex IT projects.
* Experience working with cloud platforms such as AWS and Azure.
* Experience with monitoring and observability tools such as Dynatrace or Splunk.
* Desirable: Experience with automation and configuration management tools like Terraform, Ansible, Chef, or Puppet and knowledge of CI/CD pipelines and tools such as GitLab CI, Github Actions.
Key Responsibilities
* Collaborating closely with business stakeholders to understand, discover, define, validate, prioritise and continuously manage business requirements.
* Translating business needs into clear and comprehensive technical specifications.
* Interpreting business and technical requirements and concepts, presenting them in clear and straightforward terms.
* Providing input during the design phase to ensure that technical solutions align with business goals.
* Organising workshops and performing business analysis activities including business process modelling, business and solution requirements lifecycle management, and data modelling.
* Assisting team members with effectively documenting systems and solutions that the team develops, delivers and maintains.
* Working with an outcome focus, demonstrating an ability to effectively challenge the business while retaining a customer focus.
* Continuously monitoring system performance and user feedback to identify areas for improvement.