Be a part of sharing special places and shaping lasting memories with Australia's leading experiential tourism business.
About Us
Our Rail Division, previously known as Great Southern Rail ("GSR") operates Australia's iconic rail journeys, The Ghan, Indian Pacific, The Overland and Great Southern.
There are very few global journeys considered national treasures, but our trains are, without question, iconic Australian experiences. From the moment our guests (and potentially you) step aboard these legendary trains, you can feel it – a spirit of adventure and a sense of something very special about to unfold.
About Journey Beyond
Australia's leading experiential tourism group, Journey Beyond, is privileged to operate 17 brands spanning the country, connecting guests to the land, and to each other. Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, The Paspaley Pearl Farm Tour, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys: The Telegraph Station in Alice Springs and Monarto Safari Resort.
Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.
About the Role
The Alice Springs Tour Manager is responsible for ensuring high standards of service and guest satisfaction. Their role encompasses various responsibilities and skills, including:
Key Responsibilities:
1. Facilitation of On train - Oversee all aspects of accommodation services, including booking, check-in/check-out procedures, and housekeeping operations.
2. Staff Leadership: Recruit, train, and supervise team members, ensuring all staff provide exceptional customer service.
3. Guest Relations: Develop and maintain positive relationships with guests, addressing any issues or complaints promptly and effectively.
4. Financial Management: Prepare budgets, monitor financial performance, and implement strategies to maximise revenue and control costs.
5. Health and Safety Compliance: Ensure compliance with health and safety regulations, maintaining a safe environment for guests and staff.
6. Customer Experience Enhancement: Continuously seek ways to improve guest experiences, gather feedback, and implement service enhancements.
Skills and Qualifications:
* Experience: Previous work experience in a hospitality or accommodation setting, demonstrating leadership and management skills.
* Communication Skills: Strong verbal and written communication abilities to interact effectively with guests and team members.
* Problem-Solving Skills: Ability to quickly identify issues and provide effective solutions.
* Financial Acumen: Understanding of budgeting, financial reporting, and cost control in a hospitality context.
Overall, this role plays a critical role in ensuring the smooth operation of hospitality establishments while providing outstanding service to guests.
What We Offer
* General discounts on Journey Beyond travel and experiences
* Study Assistance Policy
* A career with opportunities for progression, transfers, and secondments
* Employee Referral Policy
* Private Health discounts
* Employee Assistance Program
* Discounts on Journey Beyond merchandise
* Parental Leave Program
* Purchased Leave Policy
How to Apply
If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Your Rail Journey starts here
Apply now. Join us
Apply for this job