Business Analyst– Virtual Assistant / Chatbot Focus
BrisbaneCBD
Hybrid working arrangements
Competitive market rate
6-Month Initial contract + Option to extend
We are seeking an experienced and proactive professional to support a large-scale digital transformation initiative focused on the development and implementation of a Virtual Assistant (ChatBot) for public-facing online services.
This role will contribute to the successful delivery of a key phase within a broader digital capability uplift program. You will work closely with multidisciplinary teams to ensure the Virtual Assistant meets user needs and aligns with business objectives.
Key Responsibilities:
Capture and document business requirements for chatbot functionality
Support the design of chatbot dialogue and conversational flows
Contribute to backlog refinement and sprint planning activities
Assist in planning and executing testing for chatbot features
Collaborate with stakeholders across digital, service delivery, and contact centre teams
About You:
Experience in chatbot or virtual assistant implementation projects
Strong understanding of conversational or dialogue design principles
Background in business analysis, UX, or service design
Comfortable working in agile, team-oriented environments
Excellent communication and stakeholder engagement skills
Desirable:
Familiarity with chatbot platforms such as Microsoft Bot Framework, Google Dialogflow, or similar
Experience with Jira, Confluence, or similar delivery tools
Exposure to government or large-scale digital programs
Apply Now or contact me at /. #J-18808-Ljbffr