$26.70 per hour plus superannuation and penalties
Overview
We have an prospect for an experienced full-time Guest Service Agent to join the team at Novotel Perth Murray Street.
Responsibilities
- Deliver service excellence from check-in to check-out and everywhere in between.
- Act as the first point of contact for guests and visitors.
- Handle a wide variety of front office tasks, including selling hotel facilities, taking reservations, and maintaining guest accounts.
- Provide passionate, knowledgeable, and friendly service to both external and internal guests at all times.
- Answer all telephone calls professionally according to brand standards.
- Reconcile cashier floats at the end of each shift.
- Inform non-members about the benefits of ALL – Accor Live Limitless and assist with enrolments.
- Assist guests with requests promptly and professionally.
- Oversee overnight operations, ensuring safety, security, and service standards are maintained.
Qualifications
- Experience with OPERA Cloud property management system or similar
- Relevant experience in a similar role
- Service oriented with an eye for detail
- Confident and articulate communication, relationship and networking skills
- Time management skills with the ability to multitask
- Entrepreneurial spirit with drive, ambition and high energy
- Passion for hospitality
- Experience in the Hotel Industry
Additional information
- Why work for Accor? Accor is a global hospitality group with opportunities across 110+ countries.
- Benefits include immediate access to global accommodation and F&B; discounts and access to training through a modern platform.
- Recognition of service anniversaries and Accor tenure milestones.
- Our Commitment to Diversity & Inclusion: we are an inclusive employer offering reasonable adjustments during recruitment and employment as needed.
- YOU MUST HAVE VALID AUSTRALIAN WORKING RIGHTS AS WE CANNOT PROVIDE SPONSORSHIP.
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📌 Guest Service Agent
🏢 Novotel
📍 Perth