J2 Group is a global Sales Growth Agency operating across Australia, UK, USA, NZ & Asia. We're restructuring for our next phase of growth, and we're building a brand new Account Management function.
This isn't your typical AM role. You won't be doing delivery, managing campaigns, or coordinating projects. We have a dedicated fulfilment team for that. Your one job: own the relationship, drive retention, and grow contract value. Pure client success and commercial focus while having a deep understanding of the mechanics of their campaigns.
If you've crushed it in outbound sales (SDR/BDR) and are ready to own a portfolio of high-value accounts where your commercial instincts and relationship skills actually drive revenue, this is your shot.
What You'll Do
* Own high-value B2B client relationships as their strategic partner and advocate
* Drive retention and expansion; your success is measured by contract growth, retention, and renewal rates
* Identify upsell opportunities and execute expansion strategies
* Conduct quarterly business reviews with clients to align on goals, demonstrate ROI, and uncover growth opportunities
* Act as the client's voice internally, translate feedback into product/service improvements without getting pulled into operations
* Report directly to the Founder on account health, expansion pipeline, and strategic client initiatives
Who You Are
* Outbound Sales Background: 3-5+ years with proven experience in SDR/BDR or similar quota-carrying roles. You understand the hunt and know how to close.
* Commercially Minded: You naturally spot opportunities, think in terms of contract value and LTV, and aren't afraid to have commercial conversations
* Relationship Builder: You're excellent face‐to‐face, you build trust quickly, and clients see you as a partner, not a vendor
* Retention‐Focused: You've managed client portfolios before (or are ready to) and understand that keeping clients happy AND growing them is the game
* Data‐Driven: You make decisions based on metrics—NPS, churn rate, expansion %, contract value—not gut feel
* Self‐Directed: You don't need hand‐holding. You see what needs to happen and you make it happen.
Bonus Points
* Experience in B2B SaaS, lead gen, or sales enablement industries
* Understanding of outbound sales operations (you've lived it, so you can speak the client's language)
Why J2 Group?
* Strategic Role: Report directly to the Founder. Your voice matters, your ideas get heard, and you'll shape how we scale client success.
* Earning Potential: $100K-$130K base (including super) + performance-based OTE with no ceiling. Hit your retention and expansion targets, and you'll see it in your paycheck.
* Greenfield Opportunity: Build the AM function from scratch. Create your own playbooks, processes, and success framework. This is your function to own.
* Clear Path Up: Prove you can scale this, and there's a direct path to Director/VP level as we grow.
* Hybrid Flexibility: Melbourne-based with 2 days in office. We trust you to get results, however you work best.
* Transparency: You'll know exactly how the company is performing, where we're headed, and how your retention/expansion numbers contribute.
* High‐Caliber Team: Work alongside a mission‐driven team that's scaling fast and values autonomy, results, and collaboration.
Compensation Breakdown
* Base: $100K-$130K (including superannuation), depending on experience
* OTE: tied to retention %, contract value growth, and expansion revenue
How to Apply
* Email jesse@j2group.com.au directly with your CV and cover letter
* Your best SDR/sales win (quota achievement, deal closed, relationship built)
* Why you're ready to move from hunting to farming
* How you'd approach growing a $60K/year account to $75K+
* We're getting a lot of applications, stand out by being specific about YOUR wins, not generic about "strong communication skills"
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