Job Summary
We are seeking a highly skilled customer service professional to provide exceptional support to customers in a call centre environment.
Key Responsibilities
* Provide professional and positive service to all customers in an interested, engaged and personable manner.
* Resolve customers' issues within level of delegation or escalate where appropriate.
* Treat all customers with honesty, fairness, sensitivity and dignity.
* Facilitate connections to services and receive payments.
Requirements
* Good working knowledge of customer service principles.
* Demonstrated computer skills and working knowledge of Microsoft Office, internet, and specialist software.
* Accuracy in processing and maintaining customer property details within the appropriate billing system.
* Good communication, interpersonal and public relations skills, to enable effective, courteous and professional interaction with others.
About Us
Our organization is committed to providing quality water and wastewater services, safely, efficiently and sustainably to communities in the Central Highlands Region.