Service Desk Analyst – 6 Month Contract (NSW Onsite)
We are looking for an experienced Service Desk Analyst to provide high-quality onsite IT support within ITS Branch. Full‐time role based in Sydney office with limited work‐from‐home flexibility; occasional interstate travel and work outside standard hours may be required.
About the Role
As the frontline IT support presence in the Sydney office, you will deliver responsive onsite and remote assistance, manage incidents and service requests, support end‐user devices, and contribute to a collaborative, customer‐focused service desk environment.
Key Responsibilities
* Provide timely, high-quality IT support to staff, including Senior Executives
* Manage incidents and service requests in line with ITIL processes
* Administer user accounts, permissions, and core systems
* Support hardware and software across Windows 11, Microsoft 365, Intune, AD/Azure AD, Surface devices, iPhones, Cisco VC, and MFDs
* Troubleshoot basic networking issues (VPN, LAN)
* Maintain accurate asset records and assist with device deployments
* Create and maintain technical documentation and user guides
About You
You bring APS5-equivalent capability and experience, including:
* Strong customer service focus and clear communication skills
* Ability to work under limited supervision and manage competing priorities
* Demonstrated technical proficiency in modern Microsoft environments
* Familiarity with ITSM tools (e.g., Jira, ServiceNow)
* Understanding of ITIL-aligned service management practices
* Professionalism, integrity, and a collaborative mindset
Role Specifics
* Submission deadline: 30 April 2026
* Duration: June start – 6 months contract
* Location: NSW – Onsite
* Eligibility: Australian Citizenship with ability to obtain NV1 clearance (NV1 Preferred)
Diversity, Equity & Inclusion
Hudson is committed to helping you find a workplace where you feel respected, supported, and free to thrive. We welcome applications from all backgrounds, identities, and lived experiences.
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