Frontline Operations Specialist
This role supports and enhances staff capabilities while driving business improvements across Frontline Operations.
* This vacancy is only open to Aboriginal and Torres Strait Islander applicants.
* To be eligible for this role, candidates must provide confirmation of their Aboriginal and/or Torres Strait Islander heritage.
We are seeking motivated individuals to join our team in a pivotal role that will identify improvements, resolve issues, and evaluate feedback to improve staff and client experiences.
Key responsibilities may include:
* Providing complex technical advice to clients and colleagues.
* Researching and interpreting policies.
* Resolving complex enquiries and ensuring the accuracy and integrity of client records.
* Contributing to the development and delivery of learning solutions.
* Undertaking business analyst tasks and contributing to project work.
* Utilizing analytical skills to drive informed decisions and positive client outcomes.
These roles may be offered on an ongoing or non-ongoing basis in various locations.
We embrace diversity and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds.
About the Role
The successful candidate will play a key role in supporting and enhancing staff capabilities while driving business improvements across Frontline Operations.
* They will collaborate closely with stakeholders to identify improvements, resolve issues, and evaluate feedback.
* They will apply sound judgment and operate within established frameworks to ensure the quality and consistency of information and client interactions.
Key benefits of this role include:
* Ongoing or non-ongoing employment opportunities.
* A range of locations across Australia.
* Diverse and inclusive workplace culture.
What You Will Need
To be successful in this role, you will need:
* A strong understanding of policy interpretation and analysis.
* Excellent communication and problem-solving skills.
* Ability to work independently and as part of a team.
You will also have the opportunity to develop your skills and knowledge in areas such as:
* Policy research and analysis.
* Business improvement initiatives.
* Learning solution development.
How to Apply
If you are a motivated and skilled individual who is passionate about working in a dynamic and diverse environment, we encourage you to apply for this role.
Please submit your application by following the instructions below.