Overview
Join us in sharing the story of our rich heritage, surrounded by 1890s architecture adorned with two unique and stunning gothic-style facades.
The InterContinental Melbourne the Rialto is nestled on legendary Collins Street in the heart of Melbourne's Central Business District.
We are part of the world's first truly global luxury hotel brand, InterContinental Hotels and Resorts, and our hotels feature in the most discerning locations in every corner of the planet.
Our colleagues thrive on proudly sharing their local knowledge on Melbourne's best kept secrets and experiences, through local landmarks or experiences delivered to your room.
What you'll do
A little taste of your day-to-day:
Kicking off truly memorable guest experiences with the warmest of welcomes
Assisting guests with luggage, organising transportation, valet parking and fulfilling a variety of other needs the guests may have
Staying one step of our guests' needs to anticipate requests and offer tailored recommendations
Completing other ad-hoc duties as requested to assist the front office team to fulfil guest needs
What we need from you
An unrestricted drivers licence (manual required)
Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to
Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
Fitness as you'll be on your feet most of the day.
Sometimes you'll need to lift, push and pull objects, such as luggage and parcels up to 23 kg – we have the equipment to support you and keep you safe.
Ability to work in a team and in a fast-paced environment and manage multiple tasks and conflicting deadlines, as well as assist in supporting the team with other duties, as required
Flexibility to work a variety of shifts in a rotating roster – Monday to Friday, nights, weekend and public holiday shifts are all available
What you can expect from us
We give our people everything they need to succeed.
From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.
IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
We promote a culture of trust, support, and acceptance.
Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment.
We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
At IHG, we've made a promise.
As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good.
Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world.
Want to be part of the journey?
Don't quite meet every single requirement, but still believe you'd be a great fit for the job?
We'll never know unless you hit the 'Apply' button.
Start your journey with us today.
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