**General Duties**
- Represent AKM, HVK, Bluey's World, and all critical stakeholders, focusing on adhering to and executing the production schedule.
- Wear uniform provided, present as clean, neat & tidy.
- Adhere to high Work Safety standards in line with WHS Legislation.
- Report any risks promptly to the Merchandise Manager or Site Supervisor.
- Install and use Deputy scheduling app.
- Arrive promptly for shifts, sign in/out diligently.
- Liaise with supervisor for additional tasks when not busy.
**Specific Duties - Merchandise Assistant**
**Customer Service**
- Act in a professional manner to ensure the smooth running of Bluey's World Merchandise.
- Handle patron questions and issues in a friendly and efficient manner.
- Process customer purchases in a friendly and efficient manner.
- Refer any problematic patrons to the appropriate supervisor or manager on duty.
- Collect and report customer feedback to help improve merchandise offerings and customer satisfaction.
- Assist in resolving minor customer complaints to enhance the shopping experience.
**Merchandise Operations**
- Possess comprehensive knowledge of Bluey's World merchandise items and provide recommendations to customers regarding their purchases.
- Prepare stock for the floor, including (but not limited to) rolling posters, tagging items, and assembling packaging as directed by Supervisor.
- Restock shelves and backstock to ensure the displays look excellent at all times.
- Ensure all merchandise equipment is functioning and seek assistance from the relevant team to make amendments.
- Dispose of waste and packaging correctly.
- Assist with inventory counts and ensure accurate stock levels are maintained.
- Monitor and maintain visual merchandising standards to attract customers and boost sales.
- Ensure awareness of daily goals and sales targets.
- Operate photo printer (training will be provided) and process sales of souvenir photos.
- Ability to lift and carry 10kg boxes of merchandise on a regular basis.
**Technical Proficiency**
- Undertake Square training on site with Merchandise Manager.
- Demonstrate proficiency in Square usage.
**Communication and Collaboration**
- Effectively communicate with team members to ensure smooth operation during shifts.
- Participate in team meetings and contribute ideas to improve the efficiency of merchandise operations.
- Complete team handovers as directed by Supervisor.
- Coordinate with other departments as needed to ensure the merchandise area is well-supported.
- Represent the Bluey brand with diplomacy, discretion & courtesy at all times.
- Talk with discretion and respect when referring to the event, sponsors and partnerships
- Adhere to the company Code of Conduct and Social Media Policy.
- Undertake any other task reasonably required for the smooth running of Bluey's World Brisbane.
**Specific Duties - Merchandise Supervisor**
Staff Supervision
- Approve Merchandise team shifts on Deputy as directed by management.
- Supervise Merchandise Assistants, ensuring staff discipline, task setting, and morale are maintained.
- Assist with ongoing training of staff and assist them as required.
- Ensure staff are aware of daily goals and sales targets.
- Ensure Assistants are adhering to uniform requirements.
- Assist in maintaining productivity, morale, health and wellbeing in the workplace. Be attentive to staff needs and pass on any necessary information to the Merchandise Manager in a discreet and timely manner.
Customer Service
- Act in a professional manner to ensure the smooth running of Bluey's World.
- Handle patron questions and issues in a friendly and efficient manner.
- Process customer purchases, exchanges, and refunds.
- Provide continuous support to Merchandise Assistants ensuring you lead on difficult customer interactions, referring to Merchandise Manager when necessary and/or practicable.
- Collect and report customer feedback to help improve merchandise offerings and customer satisfaction.
Inventory Management
- Manage stock room access for responsible stock transfer from warehouse to shopfront.
- Restock shelves and backstock to ensure the displays look excellent at all times.
- Assist Merchandise Manager with Weekly stocktake.
- Count in Deliveries and report to Manager: Wait for manager approval of count before putting new items on sale.
Operations
- Undertake Square training on site with Merchandise Manager.
- Ensure all equipment, lighting, and power are functioning in your area and report any issues to Site Management.
- Continuously dust and clean counter, stock & shelving to maintain a clean merchandise area.
- Dispose of waste and packaging correctly.
- Settle sales system each day/report sales to Merchandise Manager.
- Produce and submit Nightly report.
- Provide succinct shift handovers - face-to-face or via Whatsapp.
- Coordinate with other departments as needed to ensure the merchandise area is well-supported.
- Communicate with other teams regarding any is