Overview
Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.
At RACV Healesville Country Club & Resort, in Victoria's Yarra Valley surrounded by wineries, restaurants, and walking trails, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they're on holiday, visiting an attraction or treating loved ones to a special experience.
About the Opportunity
As a Duty Manager, you will be responsible for the efficient operation of the resort in the absence of the Heads of Departments. You'll be a leader for all team members, provide excellent customer service and tend to guests' and members' needs in a friendly and professional manner.
This position is a permanent full-time role. You'll be rostered to meet the peak and flow of business demands that will have varied shifts that include evenings, weekends, and public holidays.
Key Responsibilities
* Provide effective "hands on" leadership to the Front Office, Housekeeping, and relevant teams through the creation of a safe, team orientated, challenging and motivating work environment to deliver high quality member services that provide value and benefit.
* Assist in the induction and training of staff aligned with RACV policies and procedures.
* Monitor operation of the property ensuring presentation is always at the agreed standard and compliance with all relevant regulations.
* Display a strong knowledge of property facilities, services, events and activities, and its local tourism and attractions.
* Proactively identify, report and control hazards and risks in line with RACV HSW policy and procedure and in consultation with employees.
* Develop and prepare statistical reports per Management direction.
* Ability to perform physical requirements of the role, e.g. working on your feet & heavy lifting.
What you'll need to be successful
* 1 – 2 years' experience in a similar role desirable
* Experience in a 4-5-star hotel or resort, Opera knowledge would be an advantage.
* A desire to deliver a high level of customer service.
* Excellent administration and organisational skills
* A high attention to details
* Flexibility to work across a 7-day rotating roster.
We are Offering
* Discounts on RACV products & resorts
* Uniform + Free parking onsite.
* Unique offer from each resort e.g. Employee of the month recognition
Application process
Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.
Ready to reach your full potential? Join our team, where the work is meaningful and making a difference matters.
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