Role Overview
We are seeking a seasoned technical professional to lead our regional pre-sales efforts and support commercial growth ambitions.
This role will involve designing tailored solutions, providing pre-sales technical support, and collaborating closely with customers, partners, and the sales team.
Key Responsibilities:
* Designing technical solutions to meet customers' needs while maintaining high standards of quality and service.
* Providing pre-sales technical support to the sales team, customers, and business partners.
* Responding to bids, RFPs, and RFIs with detailed technical input.
* Collaborating with global solutions engineers across regions.
* Conducting remote and on-site customer meetings, proof of concepts (PoCs), and demonstrations.
* Delivering troubleshooting, problem replication, and resolutions for Appear solutions in the ANZ region.
Requirements
To be successful in this role, you will need:
* A relevant higher education qualification, minimum BSc.
* 5–10 years' experience in pre-sales, technical sales, or support engineering roles.
* Strong problem-solving skills and ability to understand complex video delivery challenges.
* Deep knowledge of digital video contribution technologies, such as uncompressed video, production workflows, 2110, NMOS, JPEG-XS, AVC, HEVC, PTP, and NDI.
* Familiarity with video distribution technologies, including SRT, RF modulation, DVB, mux, scrambling, IP-over-TS, and OTT.
* Solid understanding of networking and IP protocols, including RTP and UDP.
* General IT knowledge, including Linux OS, databases, and scripting languages.
* Excellent verbal and written English communication skills.
* The ability to work independently and as part of a team.
What We Offer
We offer a collaborative environment with opportunities for growth and development.
Our team values close collaboration with customers and partners, and we use world-class technology to deliver cutting-edge solutions.
You will have the opportunity to work with a diverse and dynamic team, with over 30 different nationalities represented at our office today.
We also offer five weeks of annual leave, allowing you to recharge and pursue your interests.
Additionally, you will have access to training and development opportunities to help you grow in your career.