Customer Service Representative Job Description
We are seeking a talented and customer-focused individual to join our retail sales team as a Customer Service Representative.
Job Summary:
The primary responsibility of this role is to provide exceptional customer service to our customers by delivering outstanding in-store experiences. You will work closely with customers to identify their needs and offer tailored solutions that meet their expectations.
Main Responsibilities:
* Deliver exceptional customer service to every customer, ensuring a positive and memorable experience.
* Work collaboratively with colleagues to achieve sales targets and drive business growth.
* Continuously develop your knowledge of products and services to stay up-to-date with the latest offerings and promotions.
* Communicate effectively with customers to understand their needs and preferences.
* Provide support and guidance to customers to help them make informed purchasing decisions.
Requirements:
* Candidates must possess strong customer service skills, including excellent communication and interpersonal skills.
* You should have a proven track record of working in a fast-paced environment and meeting sales targets.
* Able to work effectively as part of a team, supporting colleagues to achieve business objectives.
* Familiarity with retail operations and customer-facing roles is highly desirable.
Benefits:
* Discounts on Telstra services and products for you and your family.
* Access to training and development programs to enhance your skills and career prospects.
* A collaborative and dynamic work environment that values employee well-being and satisfaction.
* Opportunities for career advancement and professional growth within the company.
About Us:
We are a leading telecommunications company committed to providing excellent customer service and innovative products. We strive to create a workplace culture that is inclusive, diverse, and supportive of our employees' personal and professional goals.