Job Expectations
We have an exciting opportunity at nbn for an Executive Manager Credit and Collection Services. This role will report to the General Manager Revenue Operations.
A bit about your role
As the Executive Manager Credit and Collection Services, you will hold enterprise accountability for protecting and optimising nbn’s financial position through the end‑to‑end leadership of credit management, collections and recoverable damages. You will lead a specialised team responsible for telco and non‑telco collections, working closely with customers and partners to ensure balanced outcomes that support both financial integrity and strong commercial relationships. Your remit will also include overseeing recoverable damage investigations, ensuring costs associated with asset damage are managed and recovered.
In this role, you will partner closely with stakeholders across the business, operating confidently within a complex regulatory environment. You will guide the function through significant transformation, balancing business‑as‑usual delivery with major system changes. Through clear governance, thoughtful decision‑making and a focus on continuous improvement, you will help nbn strengthen its revenue operations while supporting trust, fairness and transparency across the ecosystem.
A bit about you
You are a senior leader with deep experience in credit and collections and a proven ability to lead and develop high‑performing teams. You bring confidence in managing complex, cross‑functional change and are comfortable operating in environments shaped by regulation, scrutiny and competing priorities. Your leadership style is inclusive and supportive, and you are particularly skilled at coaching and developing team members, to build capability and confidence.
Your approach is pragmatic and forward‑looking, with experience in process improvement and an openness to leveraging automation and emerging technologies to improve outcomes. With your resilience, commercial acumen and collaborative mindset, you will play a key role in safeguarding nbn’s financial sustainability while supporting long‑term partnerships and organisational success.
Life at nbn
To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.
A more inclusive working world
nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Gold Employer for three years running, and have active employee-led diversity pillars.
and why we're recognised as a WORK180 Endorsed Employer for Women, and their Employer of Choice for 2025.
Equal Opportunities for All
We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing
or calling our Recruitment Accessibility Enquiry Line at +61. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our
Contact Us
page on our website.
Where to from here?
If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.
Please note that this role is a permanent opportunity and applications will close at midnight on 1st March 2026.
To be eligible for this role, you must have full working rights in Australia.
Worker Type
Permanent
Time Type
Full time