Job Role Overview
This is a technical delivery position based in Australia. The primary focus of the role is to be a customer-facing technical advocate with the customer's IT staff.
* Proactive support services for Oracle products
* Assisting with ROI and customer satisfaction
Key Responsibilities:
* Provide incident resolution, problem identification, and resolution activities
* Guidance on proactive problem avoidance
* Best practice design, installation, and configuration advice for Database Platform deployment and management
* Knowledge transfer on effective engagement with Oracle Support processes and procedures
* Mentor and provide knowledge transfer to customer staff
* Software lifecycle guidance (patch, upgrade, and migration planning and execution)