Ability Advocates Australia is partnering with Inner West Council to recruit Administration Trainees within Customer Service, Records or Governance teams as part of the Inclusive Traineeship Program 2026. This is a paid traineeship for people with disability who would like to build confidence in communication focused office roles, with structured support. About the Inclusive Traineeship Program The program combines: Paid employment Formal training Supported onboarding Gradual skill development Ongoing professional support About This Role – Customer & Governance Services These roles involve interaction with customers or internal stakeholders, supported by: Clear scripts and procedures Escalation pathways Team supervision The environment may be busy at times but is well structured. Key Responsibilities Depending on the team, you may: Respond to enquiries (phone, email or in person) Manage documents and records Track requests and correspondence Update systems accurately Escalate complex matters appropriately This Role May Suit You If You: Like helping people or problem solving Want to build communication confidence Are comfortable learning scripted responses Prefer having clear guidance and support