Exciting Opportunity within our Advisory & HQ Team
We are committed to fostering a positive workplace culture that supports the provision of advice to current and future students at Victoria University.
About The Role
This is an opportunity to join a collaborative and high-performing team responsible for providing support and general direction to administrative teams and Contact Centre Agents.
* You will conduct inbound and outbound campaigns to both current and future students, focusing on high-level customer service.
* Maintain positive and helpful interactions with students across various channels (phone, email, live chat etc.) while effectively navigating student business systems to provide accurate and timely assistance.
The role supports the Student Services and Student Administration department in driving collaboration across the institution in pursuit of excellence in student lifecycle activities.
Your Responsibilities
* Provide support and general direction to Contact Centre Agents within a work unit and take responsibility for case management and complaints, escalating them in a timely manner.
* Deliver customer service at the performance and quality standards of the Student Services Customer Service Framework and the Student Advising Model.
* Work independently, sourcing new sales opportunities through both inbound lead follow-up and outbound calls and emails based on campaign work set by senior staff.
* Handle inbound/outbound calls and inquiries from students and stakeholders professionally and efficiently, navigating student business systems quickly and effectively to provide accurate information and assistance.
What We Offer
Victoria University offers a range of benefits, including flexible working arrangements, gym memberships, and more.
How To Apply
To be considered for this role, please submit your application, addressing the key selection criteria outlined in the position description.
For further information, please contact Rey Perera, Team Leader Current Students.
Victoria University is committed to protecting Country and promoting diversity and inclusion in the workplace.