The Assistant Boutique Manager will be partnering with the Boutique Manager, to lead, coach and mentor the boutique team. The successful candidate will have a demonstrated ability in driving sales and delivering an exceptional client experience.
The Assistant Boutique Manager will have a genuine passion for their team, supporting them to achieve their goals and will be a positive influencer to contribute to their success.
Job responsibilities
Y ou will be supporting the Boutique Manager including but not limited to below aspects:
Achieve and exceed boutique sales target by setting sales target(s) to the team and leading the team with sales strategies, e.g. focus on specific products, to meet the sales target
Utilize various reports to review and analyze business results in order to propose action plan to reach targets
Be responsible for KPI's achievement for self and the team
Monitoring on floor behaviour of staff.
Clienteling: Managing all staff to follow-up all sales leads and develop clients into long-term relationships.
Staff Management
Lead and mentor the team to reflect business strategy and meet sales goals
Manage, coach and motivate staff to achieve
Establish accountabilities & performance expectations for staff
Allocate individual specific qualitative and quantitative objectives to each staff member
Be responsible for planning and publishing of the monthly roster for all staff in the store
Ensure the grooming of boutique staff is aligned with the guidelines of 'Chaumet'
Inventory Management
Be responsible for inventory management, i.e. managing stock level,
Supervise stock transfer, stock take & inventory counts
Ensure stock and back up storage is effectively managed in an organized manner
Montioring the stock levels and identfying gaps in ranges
Customer Service (including after-sales service)
Ensure best customer service & brand experience to customers to achieve high customer satisfaction
Ensure satisfactory after sales service to customers in store
Attend to customer complaints in a timely manner
Brand Ambassador
With guidance from the Retail Director, act as a PR and brand ambassador following coporate guidelines of the brand
CRM
Lead the team to acquire, build and maintain key customers
Implement activities to drive customer repeat visit and build customer loyalty
Making sure, all clients and prospects are registered correctly, and all client cards have been signed by client.
Others:
* Visual Merchandising & Store Maintenance
* Administrative Management
* Ensure the boutique is compliant with all Health and Safety guidelines and measure
Profile
At least 5+ years of luxury retail management experience;
Experience in luxury jewelry sector ideal
Strong business acumen, strong leadership capability
A hands on, inclusive and dynamic management style;
Demonstrates a team player attitudewith great interpersonal skills;
An understanding of all in store retail operations;
Additional information
This is an exciting opportunity to work with a company with great culture, supportive team & management, excellent training, development and growth opportunities.
LVMH and CHAUMET is proud to be an equal opportunity employer, welcoming and celebrating applicants from all backgrounds. We are committed to creating an inclusive environment.
In the heart of Place Vendôme in Paris, Chaumet crafts jewelry that melds audacity and elegance. Combining tradition and modernity, the artisans of Chaumet's High Jewelry workshop pass on their exceptional know-how to create masterpieces of lightness and movement, including the Maison's famed tiaras. Chaumet's emblematic collections are inspired by the multi-faceted personality of Empress Joséphine, the Maison's first prestigious client, who designated Chaumet as her official jeweler. Since the founding of the Maison in 1780, Chaumet's timeless style has continually evolved with the times and influences of the world for more than 240 years.
The first jeweler to set up shop on Place Vendôme in 1812, Chaumet has made this mythic nexus of Parisian jewelry its beating heart. Chaumet celebrated its 240th anniversary in 2020 with the inauguration of its magnificently renovated address at 12, Place Vendôme. Bridging tradition and modernity, 12 Vendôme embodies the soul of Chaumet through three exceptional spaces: the boutique welcoming clients, the historic grand salons – notably the Salon Chopin – and the High Jewelry workshop, where dreams come alive…..
Crafting Dreams Starts With Yours
At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
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