Service Designer - Baseline Clearance Required
Location: Melbourne or Canberra (Hybrid - 3 days office / 2 days WFH)
Requirement: Baseline Security Clearance (mandatory)
Contract until: January 2027, with strong extension potential.
Key Responsibilities
* Design end-to-end, user-centred services aligned to business goals
* Map customer journeys, service blueprints, and current/future states
* Facilitate workshops, discovery, and co-design sessions
* Translate user research into actionable design improvements
* Collaborate with product, delivery, and technical teams
* Identify service gaps, risks, and improvement opportunities
* Ensure accessibility, usability, and inclusion standards
* Support delivery with clear service design artefacts
Key Skills
* Strong experience in service design (journey mapping, blueprints)
* Human-centred design and user research expertise
* Workshop facilitation and stakeholder engagement skills
* Experience working in Agile environments
* Strong communication and storytelling ability
Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.
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