Overview
Guest Experience Expert (Service Experience) at The Ritz-Carlton Perth, 1 Barrack Street, Perth, WA 6000, Australia. Part Time basis. Schedule: Part Time. Located Remotely: N. Position Type: Non-Management.
Beautiful location on the Elizabeth Quay waterfront with easy access to public transport and onsite dining and guest services.
Responsibilities
- Operate the telephone switchboard to answer calls, monitor busy or unanswered lines, and direct inquiries appropriately.
- Answer, record, and process all guest calls, requests, questions, or concerns; contact the appropriate department to resolve issues.
- Provide guests with directions and information regarding property amenities, services, hours of operation, and local areas of interest and activities.
Qualifications
- Responsible Service of Alcohol (RSA) from a nationally accredited training provider.
- I’m Alert Food Safety Certification (City of Perth).
- Experience in a customer service role is preferable.
- Passion for customer service.
- Unrestricted working rights for Australia.
Benefits & Location Perks
- Beautiful location on the Elizabeth Quay waterfront; 5 minutes walk from Elizabeth Quay station and close to public transport.
- Free Employee Duty Meals; free breakfast cereal, coffee and tea throughout the day.
- Discounts on hotel rooms and food and beverage with Marriott Internationally.
- Discounts on retail venues around the location.
- Marriott Life with the Works – Paid Birthday Leave, Sabbatical Leave, and Paid Parental Leave.
- Recognition and wellbeing programs.
- Training and career development opportunities within an international brand.
- Employee activities and celebrations throughout the year.
Company & Culture
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Every day, The Ritz-Carlton sets the standard for rare and exceptional luxury service worldwide, with a focus on care and comfort of our guests. We invite you to join our team and exemplify the Gold Standards, Credo, Employee Promise, and Service Values.
Registration is completely free and allows you to submit your resumes and receive job alerts directly to your email.
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