Acute Specialist Clinic Clerk
* Permanent part‐time - Maintain work‐life balance
* Location: Box Hill
* Easy access to public transport, shopping, and dining options
* Cohesive inclusive team – flexible workplace environment
EASTERN HEALTH
EASTERN HEALTH is one of Melbourne's largest public health services, providing emergency, surgical, medical and general healthcare services. We are committed to serving a diverse community and fostering a welcoming team of healthcare experts.
About the role
This position is responsible for the registration of referrals, phone enquiries, telehealth support and waitlist audits. Clerical staff support customer service, clerical and reception duties, contributing to optimal patient outcomes and adhering to the code of conduct, policies, and procedures of Eastern Health.
The Acute Specialist Clinics area is a busy department that meets community needs by providing specialist services such as Orthopaedics, Plastics, General Medical, Surgery, Neurology, Gastroenterology, Urology, Respiratory, Liver and Paediatrics. Approximately 160,000 occasions of service are provided annually, including new patient referrals, review appointments, and post‐admission follow‐up.
About you
* Year 10 level English – written and spoken
* Knowledge of patient management systems (iPM, CPF, EMR)
* Computer competency in Microsoft Word, Outlook and Excel
* Advanced telephone skills and clerical abilities
* Ability to provide quality customer service in a friendly and professional manner to support high quality patient‐centred care
* Excellent communication and organisational skills
* Capacity to work as part of a diverse team
Healthcare workers are strongly recommended to follow COVID vaccination recommendations based on ATAGI advice. Seasonal influenza vaccination is a mandatory requirement for this role; an offer is conditional on vaccination being up to date prior to employment.
What we offer
* Mentor and shadowing program
* Access to discovery days across our 50 sites
* Study and professional development leave
* Friendly and supportive teams
* Commitment to diversity, equity and inclusion
* Fitness passport for work‐life balance
* Employee assistance program for you and your loved ones
* Flexible working hours and excellent entitlements
* Salary packaging options and an employee benefits scheme
* Access to private health insurance offers
* Digital upskilling opportunities such as Excel and Power BI training
* Cafés at all of our hospitals
Good to know
* We are an equal‐opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability.
* We provide a culturally safe and welcoming environment for Aboriginal and Torres Strait Islander employees.
* As a child‐safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture.
* Vaccination and screening for immunity to vaccine‐preventable diseases is a mandatory requirement of this role.
* Advertising may end before the closing date.
* We do not accept recruitment agency applications.
Application contact
Contact email:
#J-18808-Ljbffr