About Zambrero
Zambrero is a leading Mexican food franchise in Australia, recognized for its fresh, healthy, and sustainable food offerings. Through our Plate 4 Plate initiative, we are committed to making a difference, with every meal sold contributing to the fight against global hunger. As an Area Manager, you will play a crucial role in overseeing multiple Zambrero store locations, ensuring consistent operational excellence, managing costs effectively, and driving performance across your region.
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Benefits
* Competitive salary and performance-based incentives.
* Vehicle Allowance or Company Car depending on candidate and business requirements.
* Flexible hours You basically choose your roster
* Opportunities for career growth within our company.
* Employee discounts on food and other benefits.
* Supportive work environment with ongoing training and development opportunities.
Key Responsibilities
Regional Store Management & Performance:
* Oversee the daily operations and performance of multiple Zambrero stores within the assigned region.
* Manage and oversee operations for a portfolio of 3-5 stores within the assigned region.
* Develop and implement operational strategies to ensure each store meets and exceeds corporate standards in terms of food quality, customer service, and operational efficiency.
* Monitor and report on store performance, providing actionable insights to franchise owners and store managers to drive improvements in sales, customer satisfaction, and operational efficiencies.
* Collaborate with store managers to identify and implement best practices across all stores in the region.
* Visit stores regularly to ensure consistency and provide on-the-ground leadership and support.
Cost Management:
* Cost of Goods Sold (COGS):
* Oversee the management of food costs across all stores, ensuring COGS targets are met and product quality is maintained.
* Provide training and guidance to store managers on optimizing inventory and reducing waste to control food costs.
* Analyze COGS data to identify discrepancies, implement corrective actions, and drive profitability across the region.
* Cost of Employment (COE):
* Manage labour costs by ensuring stores in the region are appropriately staffed based on sales forecasts and operational needs.
* Review staffing schedules and operational efficiency across stores to ensure a balance between customer service and cost control.
* Work with store managers to optimize the workforce, ensuring training, productivity, and performance standards are aligned with business goals.
Team Leadership & Development:
* Lead, coach, and mentor store managers and their teams, fostering a positive work culture and ensuring alignment with the brand's core values and customer service expectations.
* Implement and maintain a structured training and development plan for store managers to ensure continuous growth in leadership capabilities.
* Conduct regular performance reviews of store managers, providing feedback, support, and professional development opportunities.
* Manage the recruitment and onboarding process for new store managers within your area.
Financial Oversight & Reporting:
* Monitor and manage the financial performance of stores within your region, ensuring profitability through effective cost management, achieving sales targets, and maintaining the budget.
* Review financial reports, identify trends, and collaborate with franchise owners to drive improvements in areas such as revenue growth, cost control, and profitability.
* Ensure accurate and timely reporting of store performance metrics, including sales, expenses, and operational efficiency.
* Collaborate with the franchise owner to develop and execute marketing and promotional strategies to drive traffic and sales in the region.
Customer Experience & Brand Standards:
* Ensure that all stores in the region uphold Zambrero's brand standards, focusing on quality, service, and cleanliness.
* Develop customer service strategies that ensure exceptional experiences at all stores and actively address customer complaints or issues as they arise.
* Work with store managers to ensure consistent implementation of local marketing initiatives and community engagement.
Compliance & Health & Safety:
* Ensure that all stores are fully compliant with relevant health, safety, and legal regulations, including food safety standards, employment law, and company policies.
* Conduct regular audits to ensure stores meet corporate and regulatory requirements in terms of health & safety, hygiene, and operational procedures.
* Support store managers with risk management, ensuring all safety protocols are followed and the store is a safe environment for staff and customers.
Strategic Growth & Market Expansion:
* Identify opportunities for market growth and expansion within your region, assisting with the opening of new stores and the integration of new locations into the region's operations.
* Support the franchise owner in the development and execution of regional strategies to drive growth, both in terms of sales and brand recognition.
* Collaborate with marketing teams to develop region-specific initiatives to increase brand awareness and customer loyalty.
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Key Requirements
* Experience:
* Minimum 3-5 years of experience in multi-site management or a similar leadership role in the food or hospitality industry.
* Proven track record of managing costs, particularly COGS and COE, across multiple locations with a focus on improving profitability.
* Experience in managing diverse teams, with a focus on leadership, performance management, and team development.
* Drivers Licence
* Skills:
* Strong leadership and management skills, with the ability to inspire and guide a team of store managers to success.
* Exceptional financial acumen, including the ability to manage COGS, COE, budgets, and financial performance.
* Excellent problem-solving, decision-making, and analytical skills.
* Strong communication skills and the ability to build relationships with both internal teams and external stakeholders.
* Ability to thrive in a fast-paced, results-driven environment.
* Personal Attributes:
* Passion for customer service and operational excellence.
* Strategic thinker with a proactive approach to identifying opportunities and solving problems.
* Highly organized with the ability to manage multiple priorities.
* Strong commitment to the Zambrero mission and values.
* Qualifications:
* Relevant qualifications in business, management, or hospitality (desirable).
* Food Safety Certificate (or willingness to obtain).
* RSA (Responsible Service of Alcohol) Certificate (if applicable).
* First Aid Certificate (desirable).
* Must possess valid Australian work authorisation to be eligible for this position.
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