Financial Growth Specialist
Empower small and medium-sized enterprises (SMEs) to supercharge their financial operations by connecting them with experts.
Our investment in artificial intelligence (AI) and workflow automation enables our experts to deliver financial services at scale. As a fast-growing startup company, we are committed to reshaping how SMEs manage their financial operations.
About the Role
The Business Performance Partner is the key point of contact for their assigned customer group, ensuring their financial back-office runs smoothly while unlocking long-term value from our services. The Business Performance Partner is accountable for guiding customers through onboarding, managing ongoing service delivery, resolving major issues, and proactively engaging clients with insights and advice to improve retention and renewal outcomes.
Your Expertise
You want to work in a client-facing role where you can drive business improvement rather than being buried in a back-office position. You have experience in client relationship management and are eager to deepen your expertise in this area. Your technical accounting background enables you to effectively deliver our 'Insights' product, leveraging financial data to guide businesses on operational improvements.
Key Responsibilities
CUSTOMER RELATIONSHIP & ACCOUNT HEALTH: Serve as the primary relationship owner for a portfolio of customers. Proactively engage with customers to ensure high satisfaction, strong retention, and revenue growth.
About Us
We offer a hybrid working culture that supports productivity and work-life balance. This role has a direct impact on business growth and retention. Collaborate with a team of experts in finance, product & automation, and customer success. Career progression opportunities as we scale and expand into new markets.