Job Description
This is a challenging and rewarding role that offers the opportunity to work with a variety of customers, developing strong relationships and driving sales growth. As an Account Manager, you will be responsible for championing service and selling to customers within the region, working closely with internal stakeholders to deliver day-to-day sales and support.
You will have the ability to work across whole of project offer and where necessary embrace the requirement to learn new skills. This is a hands-on role, combining customer relationship building, customer acquisition, quoting, ordering, special order pricing and purchasing and the general administration involved in looking after Trade customers.
Key Responsibilities
* Act as the central point of contact for Trade Sales, offering advice and sales support to Trade customers.
* Prepare, deliver, and follow up on quotes, ensuring accuracy and timeliness.
* Research, quote, and follow through with special orders, addressing both price and non-stocked goods.
* Complete orders and ensure goods are ready for collection or delivery within the agreed timeframes.
* Undertake pricing and advise customers on stock availability or provide alternative solutions if necessary.
* Ensure all company procedures are followed, particularly regarding the receipting and invoicing of goods.
* Manage existing Trade relationships by building profiles for each key customer and understanding their requirements.
Requirements
* 5+ years' experience in a similar sales role managing customer relationships.
* Hold a current Driver's Licence (mandatory).
* A background in Building, Construction or Trades (preferred).
* CRM experience (preferred).
* Exceptional organisational and time management skills.
* Proven record of exceeding sales targets within a competitive sector.
* Outgoing and team orientated with excellent influencing, problem solving and negotiation skills.
* Exceptional communication and interpersonal skills.
Benefits
* Take a day off on your birthday and still get paid for it.
* Your contribution is valued and celebrated; the company culture lives this.
* An impressive 'Be Well' program supporting you and your wellbeing.
* Free Employee Assistance Program (EAP) for you and your family members.
* Access to our awesome reward and benefits platform with cashback discounts at over 400 retailers.
* Education Assistance Program - your development is important.
* Uniform provided so you can look the part when customer facing.
* Team member discounts may be available (T&C may apply).
About Us
We are a dynamic and growing organisation that puts its people first and has their best interests at heart. We offer a family-feel culture and work environment that sets us apart from others in the industry.
We are part of a 70-site national group, including multiple brands, with over one thousand trusted support team professionals, trade experts, drivers, and yards people.
We invest in our people, partners, and communities to make a positive and sustainable contribution.
We live by our values: Take Responsibility, Grow Together, Everyone Contributes.