About Steamatic:
At Steamatic Central West we are more than just a restoration company. We are a fast-growing, family-owned business built on trust, teamwork, and helping people in times of need. Based in Orange, we proudly service the entire Central West NSW, delivering peace of mind when fire, flood, or mould strikes.
As part of the Steamatic network, Australia's industry leader in restoration, we combine the strength of a national brand with the care and culture of a local family business. Our team is passionate, close-knit, and committed to supporting each other while making a real difference in the community.
We are now looking for an enthusiastic Full-Time Scheduler to join our team. If you're someone who thrives on organisation, brings a positive attitude, and enjoys delivering outstanding customer service, this is your opportunity to grow with a company that values both professionalism and people.
What we offer:
* A fun, supportive and energetic team culture
* Opportunity to grow with a respected local business
What we're looking for:
* Reliable, organised, and proactive attitude
* Strong communication skills
* Ability to work independently and as part of a team
* Previous administrative experience essential – we'll provide the industry training
Primary Accountabilities:
* Monitoring of all incoming emails to Central West email inbox
* Assist with answering of incoming calls
* Entry of all new claims within Steamatic internal system in preparation for initial calls and scheduling
* Initial contact calls with customers to gain relevant job details following receipt of new claim/job received
* Planning and scheduling of multiple crew's daily run schedule
* Liaise with key contacts including Insurance Companies, and Builders for authorities, key information on allocations
* Communicate relevant information between Insurance Companies/Builders, Office Staff and attending Technicians
* Provide administration support to customers, crew and all other relevant stakeholders
* Generate, review and format detailed contents inventory reports
* Assist with generating and populating Assessment & Completion Reports following job attendance
If this position sounds like you, don't delay and apply now.