This page outlines the vacancy and the key skills and responsibilities for the role.
Therapeutic Casework Coordinator
Liverpool, Australia
Reference: 6772481
Lead with purpose. Make a lasting impact on the lives of children and young people.
Join a values-driven team providing trauma-informed, culturally safe care for children and young people in statutory out-of-home care.
As Therapeutic Casework Coordinator, you'll oversee and guide Permanency Support Program (PSP) case management across multiple sites, ensuring high-quality support, safeguarding wellbeing, and embedding best practice across a multi-disciplinary team.
What you'll do
* Lead and support Case Managers across locations, including Liverpool, Wagga Wagga, Queanbeyan, and Blacktown.
* Drive excellence in casework practice aligned with legislation, standards, and therapeutic frameworks.
* Promote trauma-informed, culturally responsive care—especially for Aboriginal and culturally diverse communities.
* Build strong partnerships with Aboriginal organisations, government agencies, and local providers.
* Provide supervision, training, and professional development to staff.
* Oversee recruitment, onboarding, and operational coordination to ensure effective service delivery.
* Travel regularly to regional sites and participate in after-hours on-call support.
What you'll bring
* Degree in Social Work, Psychology, Public Health, Community Services or related field.
* Minimum 3-5 years' experience in child protection, PSP, or statutory care.
* Demonstrated leadership in coordinating casework teams and driving outcomes.
* Expertise in trauma-informed care, therapeutic practices, and cultural safety.
* Sound knowledge of NSW Child Protection legislation and permanency principles.
* Strong interpersonal, stakeholder, and problem-solving skills.
Why Join Us?
* Full-time and permanent contract
* Competitive salary range plus 11.5% superannuation
* Benefits include salary packaging
* Work for a mission-driven organisation committed to child safety and social justice.
* Be part of a supportive, collaborative, and high-performing team culture.
* Opportunities for ongoing professional development and leadership growth.
* Make a tangible difference across communities in need.
For all enquiries, please get in touch with Ireen Khatoon at 0428 715 444 (during business hours).
Applicants are required to complete the psychometric profiling instrument, and must have a Working With Children clearance through the Office of the Children's Guardian (NSW), a Driver's Licence, and have a satisfactory National Criminal History Check undertaken by HR.
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