Working in a high-volume customer environment is a great opportunity to showcase your communication and problem-solving skills.
Job Overview
As a primary contact for customers, you will handle telephone calls and emails related to collection bookings, cancellations, amendments, and service issues. You will work with internal departments such as Operations, Distribution, Planning, Sales, and Revenue Protection to advise on changes to collections and forecasts.
Key Responsibilities
* Respond promptly to customer inquiries via phone and email.
* Perform various tasks on the operational floor including parcel checks and sampling.
* Collaborate with internal teams to provide excellent customer service.
Requirements
* Confident and professional communication skills.
* Good knowledge of Microsoft Excel, Word, PowerPoint, and Outlook.
* Ability to work under pressure and meet deadlines.
* Flexibility to adapt to changing customer and business demands.
* Commitment to providing exceptional customer experience.
About Us
We value diversity and inclusion and welcome applications from all individuals. We are committed to ensuring an inclusive recruitment process.