Bell Captain
Join to apply for the Bell Captain role at Sofitel.
About Sofitel
Sofitel Sydney Darling Harbour welcomes guests into a world of luxury blending French Art de Vivre and local culture. The flagship hotel boasts 590 rooms and suites, four vibrant bars and restaurants, a stunning award-winning outdoor infinity pool, state-of-the-art gym overlooking the city skyline, exclusive top-floor Executive Lounge, and our well-renowned luxurious spa.
Outstanding people make it all happen and we are committed to creating an energising, rewarding and exciting work environment. Become part of a culture dedicated to executing exceptional luxury experiences for our guests.
Job Description
As the Bell Captain, you'll lead the Porter and Valet team to deliver flawless service at every guest arrival and departure. You'll ensure luggage is handled efficiently and securely, valet operations run smoothly, and all team members are briefed and coordinated throughout the shift. Acting as a key point of contact for guests, you'll provide a warm welcome, expert local knowledge, and seamless support, creating a truly memorable first impression of the hotel.
Kick off each shift fully prepared by reviewing the daily log, emails, and run sheets.
Keep the team informed of daily activities, VIP arrivals, special events, and hotel priorities.
Lead and coordinate Commissionaires, Porters, and Valets, ensuring smooth operations throughout your shift.
Deliver a warm welcome and farewell to every guest, while assisting with luggage and valet services efficiently and professionally.
Ensure all valet operations, guest luggage, and property movements are accurately recorded and managed.
Maintain strong relationships with external partners, including taxis, car hire services, and restaurants.
Stay knowledgeable about Sydney to provide expert advice and recommendations to guests.
Promote hotel services, including restaurants, bars, and special experiences.
Collaborate with all hotel departments to ensure seamless guest experiences.
Keep the Porter's storeroom organized, stocked, and secure, managing luggage storage safely and efficiently.
Qualifications
Experience in luxury hospitality or high-end customer service.
Strong leadership skills managing Porters and Valets.
Excellent communication and guest service skills.
Organized, proactive, and able to multitask in a fast-paced environment.
Knowledge of valet operations, luggage handling, and hotel procedures.
Impeccable presentation and professional demeanor.
Flexible to work shifts, weekends, and public holidays.
Knowledge of local attractions and events is a plus.
If you share our passion for hospitality, service excellence, innovation and drive, we would love to hear from you
Our Commitment To Diversity & Inclusion
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
Please note that full Australian Working Rights are required for this role and that the hotel is unable to assist candidates in obtaining Australian working rights.
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management and Manufacturing
Industry: Hospitality
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