Systems Administrator/Systems Lead
Lead and manage IT and network infrastructure both on-premises and in the cloud. This role involves hands-on support, vendor management, security, project delivery, and driving efficient systems and processes.
Key Responsibilities:
* Manage IT systems, network infrastructure, and outsourced partners
* Plan, monitor, and automate IT processes for efficiency and cost-effectiveness
* Ensure security measures and access levels are maintained
* Recommend and implement improvements to systems and workflows
* Manage system implementations/upgrades, including stakeholder consultation, UAT, and training
* Maintain systems, equipment, and IT contracts for optimal performance
* Develop and maintain disaster recovery strategies and procedures
* Coach, lead, and train IT staff
* Provide hands-on application support (SAP, Salesforce, Web, Talend, Jobtrak)
* Desktop support, troubleshooting hardware/software issues, and user support
* Administer desktops, PCs, and IT assets/licenses
* Document system enhancements, SOPs, and processes
* Participate in IT planning and technology design to meet business needs
* Support company initiatives related to productivity, efficiency, and compliance
Key Areas & % Time:
* Project Management: 20%
* Security & Compliance: 10%
* Troubleshooting & Issue Resolution: 10%
* Vendor & Partner Management: 10%
* Application Middleware Support: 10%
* Desktop Support: 10%
* Documentation of systems/SOPs: 15%
* Coaching & Staff Performance: 15%
Selection Criteria:
* Minimum 3 years relevant IT experience
* Bachelor's degree in Computer Science or related field
* Strong problem-solving and troubleshooting skills
* Experience with Windows AD, Azure Cloud, SQL Server, Virtualisation, SSL, DNS
* Cyber Security knowledge
* Excellent verbal and written communication
* Comfortable managing and leading a team
* Industry/vendor certifications (MCSA, CCNA, etc.) preferred
Attributes/Values:
* Proactive, can-do attitude
* Works independently under pressure
* Teamwork and collaboration
* Positive, solution-focused approach
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